frequently asked Questions
If you have a question right now, the answer is probably here. If this is not the case, contact us by clicking here.
How long does it take to receive an order?
Our average delivery times are 2 to 4 working days.
For some products, we deliver in less than a week.
To avoid high storage and labor costs, we work directly with our producers and therefore have no intermediary, which allows us to offer you really advantageous prices compared to what you could get in a physical store.
Where do we deliver and what are the delivery costs?
We deliver worldwide, and our delivery costs are FREE.
Where do we come from ?
Our company is French. We ship our packages directly from our producers located in France, Spain, Italy, Switzerland and Asia.
Who delivers my item and what are the delivery times?
Your items are delivered via your local post office.
Items are delivered according to the terms and conditions of your local post office.
What if no one is home?
Don't worry, your items will be left in your PO box if they are small enough. Otherwise, your package will be left at your post office where you can collect it.
I have the wrong delivery address, what should I do?
Don't panic, if your order has not yet been sent, contact us immediately and we will be happy to update your information. Otherwise and in accordance with our general conditions of sale, once an order has been sent from our warehouse, no further modifications can be made.
There are items missing from my order, where are they?
We work with several suppliers, when you place an order, each supplier takes care of a particular product. If you order 5 different items, you will therefore receive 5 different packages and these will arrive at different times (some will be faster, others slower). On the other hand, if you order the same product 3 times, then they will all be sent in 1 package.
How do I apply my promotion code?
Once this action has been completed, validate your selection by clicking on “Payment”. The payment page will open and you can take full advantage of this offer by entering the code, which will automatically apply the discount.
Example : A promotion is available on the site “Product A purchased, Product B free” with the code “PROMO”. I select the desired Product A as well as Product B which corresponds to a predefined selection of articles. Both items are present in my basket and I can click on the “Payment” button and enter my “PROMO” code in the next step.